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Delivery & Returns

DELIVERY

UK
UK Next Day Delivery – £7.99 (Order by 1pm GMT Monday-Friday) YOU MUST TELEPHONE 02087582154 IF YOU WANT NEXT DAY DELIVERY.

3-5 Day Working Day Delivery - £5.99 (Order by 1pm GMT Monday-Friday)

Europe
Europe Zone 1, 2-5 day service - TELEPHONE 02087582154 SO WE CAN INFORM YOU OF THE COST
France, Belgium, Germany, Luxembourg, Netherlands, Ireland

Europe Zone 2, 3-7 day service - TELEPHONE 02087582154 SO WE CAN INFORM YOU OF THE COST
All other European countries

International TELEPHONE 02087582154 SO WE CAN INFORM YOU OF THE COST
USA & Canada – 
Rest of the world - 

RETURNS

Want to return something? No problem you may return your order or part of an order for a refund up to 14 days after the day on which you receive the product(s). Provided that the returned items are unworn and are returned to us with their original packing with any tags attached "as new" and as originally attached. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

How to return your item(s)

We ask that you make sure we know the invoice number your return relates to, we can't take care of your return without this.

You can download and complete this return note to make sure we have all the details. PLEASE NOTE RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURNS FORM.

Please note we do not offer exchanges. If you would like to swap your order for another item you will need to send it back for a refund and place a new order.

Please note that you'll have to cover the postage costs yourself.

Please refer to our terms and conditions clause 1.18 to 1.26 for full details.

Please return your items to :

NandWillow
592 London Road

Isleworth

TW7 4EY

 

Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.