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Privacy Policy

YOUR PRIVACY IS IMPORTANT TO US

NandWillow is the trading name of Blink Retail Ltd 6090009 (who we refer to as ‘we’, ‘us’ and ‘our’ below). We take your privacy very seriously. We do not use the information you provide to us to learn any more about you other than what is required to meet your orders, to provide you with a better shopping experience, or as otherwise detailed in this condition. Any contact details gathered through press or customer enquiries will not be used for marketing purposes unless otherwise requested by the individual.We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you

  • Data which you provide when you create an online account in order to purchase products.

  • Data which you provide when requesting any marketing information or when you enter promotions.

  • Details of transactions you carry out through our website and of the fulfilment of your orders.

  • Details of your visits to our site and the resources that you access.

HOW WE STORE YOUR DATA

We will keep the data which we collect from you on a secure server and we will fully comply with all applicable UK data protection legislation from time to time in place.

HOW WE USE YOUR DATA

We may also use your data to provide you with information about goods and services which may be of interest to you.

  • If you are an existing customer we will only contact you by email with information about goods and services similar to those which were the subject of a previous sale to you.

  • If you are a new customer we will contact you by email only if you have consented to this.

  • If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data or on the form used to create your online account.

COOKIES

Changes to a European Union directive mean that we are required to ask your permission before storing non-essential cookies on your computer.

Cookies are tiny text files stored on your computer when you visit certain web pages. Cookies can be used for many purposes, and some are essential to the way the website works. Please note that cookies can't harm your computer. Some cookies are removed from your computer when you close your browser. These are called 'session cookies'. Others stay on your computer for longer, until they expire after a fixed time. These are called 'persistent cookies', and can be used to store information between your browsing sessions, such as your preferred settings on a website, or the items that you added to your basket on your last visit.

Cookies that are strictly necessary to carry out actions which you've asked the site to do, such as adding items to your basket and checking out, are excluded from the new law. Without these cookies, the checkout process won't work and you won't be able to buy anything. We can use these cookies without explicitly asking your permission. These cookies are session cookies, and are removed when you leave the site and close your browser.

This website uses cookies for the following purposes

  • To remember your language and country preferences on the site.

  • To remember what you put in your basket on your last visit, so that we can keep your basket contents for you if you didn't already buy them.

  • To track customer behaviour such as the pages visited on your way through the site, and the rate of basket abandonment. This helps us to improve the site and your browsing experience. This tracking information isn't linked to any of your personal details and doesn't let us identify you as an individual.

NO JUNK

We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail. We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings we promise not to bombard you with junk emails, and will only send you details about items and promotions which we think will be of interest to you. We will use your personal data to process your order and for marketing purposes.

We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

Our site also uses some third-party tools such as affiliate marketing, and recommendations and review services. These third-parties may also place cookies on the site.

By continuing to use the site with your current browser settings, you consent to allow this site to use cookies.

QUERIES

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please email This email address is being protected from spambots. You need JavaScript enabled to view it. telephone 0208 7582154

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.