Product Returns

In order to return an item/s, please complete the returns and quantity columns on your invoice and send this back to us along with the items you wish to return. Send your parcel to the following address:

N and Willow
592 London Road
Isleworth
TW7 4EY

We do not provide free returns, therefore you will need to pay to send back your items. We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.

We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund. Refunds are always credited to the original method of payment.